Privacy Policy

1. Introduction

Cytocare Pathlab respects your privacy and is committed to protecting the personal information you provide while using our website, booking diagnostic services, requesting home sample collection, consulting doctors or accessing laboratory reports.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

2. Information we may collect

Depending on the services you use, we may collect:

• Your full name, email address, phone number and account information.
• Your address and location information required for home sample collection.
• Patient details such as age, date of birth, gender and family member information.
• Diagnostic-test bookings, appointment details and selected packages.
• Prescriptions, test requests, sample-collection information, reports and other health-related information you voluntarily provide.
• Payment status, invoices and transaction references when online or digital payment services are used.
• Messages, enquiries, feedback and communications sent to Cytocare Pathlab.
• Technical information such as browser type, device type, IP address, cookies and website usage information.

3. How we use your information

We may use your information to:

• Create and manage your patient account.
• Confirm diagnostic-test bookings, appointments and home sample collections.
• Coordinate with laboratories, doctors, phlebotomists and authorised service providers.
• Generate, process, store and deliver laboratory reports.
• Contact you about appointments, sample collection, payments, reports and service updates.
• Remember your saved details to make future bookings easier.
• Detect misuse, protect accounts and maintain website security.
• Improve our website, services and patient experience.
• Meet legal, regulatory, accounting or medical-record requirements that apply to our services.

4. Google account login

When you choose “Continue with Google,” Google and our authentication provider may provide basic account information such as your name, email address, profile picture and a unique account identifier.

Cytocare Pathlab does not receive or store your Google password. Information received through Google login is used to create, identify and secure your Cytocare patient account.

Google login does not normally provide the phone number required for home collection or patient communication. We may therefore ask you to provide and verify your phone number separately.

5. How information may be shared

We do not sell patient personal information. Information may be shared only when reasonably necessary with:

• Cytocare Pathlab staff and authorised representatives.
• Partner laboratories, doctors, sample collectors and healthcare service providers involved in delivering the requested service.
• Technology providers that support authentication, hosting, database storage, communication, analytics or report delivery.
• Payment providers when a patient chooses an online-payment facility.
• Government authorities, courts or regulators when disclosure is required by applicable law.

Service providers are expected to use the information only for the authorised purpose and protect it appropriately.

6. Storage and security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access controls, authenticated accounts, restricted administrative access, secure hosting and other appropriate security practices.

No website, internet transmission or electronic-storage system can be guaranteed to be completely secure. Patients should keep their passwords and devices protected and contact us immediately if they suspect unauthorised account access.

7. Cookies and similar technologies

Our website may use cookies or similar technologies to maintain login sessions, remember preferences, protect accounts, understand website usage and improve performance.

You may restrict cookies through your browser settings, but certain website functions, including login, may not operate correctly after cookies are disabled.

8. Data retention

We retain personal information only for as long as reasonably necessary to provide requested services, maintain patient and transaction records, resolve disputes, protect against misuse and comply with applicable legal or regulatory obligations.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

9. Your choices and requests

Subject to applicable law and legitimate record-retention requirements, you may contact us to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Update your patient profile and contact details.
• Withdraw consent for optional communications or processing.
• Request deletion or closure of your website account where legally permitted.
• Raise a concern regarding the handling of your information.

We may ask for reasonable identity verification before acting on a request so that another person cannot access or alter your patient information.

10. Children and minor patients

Services for patients under 18 years of age should be booked and managed by a parent or lawful guardian. The parent or guardian should provide the required details and consent on behalf of the minor patient.

11. Third-party websites and services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. Cytocare Pathlab is not responsible for the content or privacy practices of independent third-party websites.

12. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact us

For privacy questions, correction requests, account-deletion requests or complaints, contact: